Refund Policy

Last updated October 11, 2026

Policy version: 2026-10-11

SLATALYST LLC provides a sports research subscription. Please use the no-card app trial to evaluate the service before buying. That trial ends without a charge and does not start a paid subscription.

Website purchases billed through Stripe

Except when required by law or under the exceptions below, paid subscription fees are nonrefundable. We do not ordinarily provide prorated refunds or credits for unused days, a change of mind, not using the service, or sports-market outcomes.

You can cancel future renewal through Profile → Manage subscription and Stripe’s customer portal. Cancellation ordinarily takes effect at the end of the paid billing period, and access continues until that period ends unless you delete the account. A refund request does not itself cancel renewal.

Billing errors and service failures

Contact support@slatalyst.com about a duplicate charge, an incorrect amount, a charge after your cancellation took effect, or a material service failure that prevented the purchased service from being provided. We investigate each request and correct confirmed billing errors. Depending on the circumstances and your legal rights, a service failure may qualify for a refund or credit. Routine data-provider delays and losing picks do not by themselves qualify.

Please include your account email, the charge date and amount, a receipt or transaction reference, and a brief explanation. Do not send a full card number, password or verification code. Report an issue promptly so we can investigate; this policy does not impose a shorter deadline than applicable law allows. An approved website refund returns to the original payment method. Your bank or payment provider controls when it appears.

Apple purchases

Apple bills and handles refund decisions for purchases made through the iPhone app. Request an Apple refund at reportaproblem.apple.com (opens in a new tab). Manage or cancel Apple renewal at Apple subscriptions (opens in a new tab). We can help investigate entitlement problems, but cannot promise or issue an Apple refund.

Account deletion and sandbox testing

You may request immediate account deletion during a trial or paid period. Deletion removes access to the deleted account’s data; it does not create a refund. Apple renewal continues until canceled with Apple. Website deletion attempts to cancel Stripe renewal and reports incomplete cleanup when it cannot confirm completion.

TestFlight uses Apple’s sandbox. Sandbox purchases do not charge beta testers and do not create a refund claim for a production payment.

Your legal rights

Nothing in this policy excludes a statutory refund, cancellation, withdrawal, warranty or other consumer right that cannot lawfully be waived. Where an applicable law provides a different remedy, that law controls. A policy change does not remove rights attached to an earlier purchase.