SLATALYSTLet's get you back to your research.
For help with your account, the website, iPhone app or subscriptions, email support@slatalyst.com.
Help us understand the issue
- Tell us which page or tool you used, such as Game Lines, Player Props, DFS, Results or Pick Tracker.
- Include the sport, approximate time, selected books and exact message you saw.
- Let us know whether you used the website or iPhone app, along with the browser or app version and device type.
- For an accessibility barrier, describe what you were trying to do and the format or contact method that works best for you. You do not need to share a diagnosis.
Do not send passwords, API keys, authentication tokens, full phone numbers or one-time verification codes. Remove private information from any screenshots.
Supported devices and browsers
SLATALYST requires iOS 16.4 or later for the iPhone app. On the website, use Safari 16.4 or later, Chrome 111 or later, or Firefox 128 or later. Update your operating system and browser before using the research tools.
If your device cannot run a supported version or you cannot access your account, email support@slatalyst.com for account, cancellation, privacy or accessibility help. Apple subscriptions can also be managed directly with Apple. See our refund and cancellation policy.
When market data does not load
Refresh once and let the selected sport finish loading. A Cached or delayed-data notice means a previously received snapshot is being shown; it is not confirmation that the prices or results are current. Check your state and sportsbook selections in Profile. If a feed remains unavailable, include its exact message in your report; repeated refreshes do not guarantee new data.
Location and sign-in on iPhone
You can choose your state manually when location access is unavailable. SLATALYST uses location coordinates to determine a state and does not store the precise coordinates.
To enable trusted Face ID login, sign in with Google or Apple and complete a current SLATALYST security code in Profile. Your iPhone needs a passcode and Face ID configured. If the trusted device changes or is removed, complete a new security code and enroll it again. After a full sign-out, primary Google or Apple sign-in is still required.
Subscription help
If you see TRIAL_REVIEW_REQUIRED, your promotional request needs review. A shared browser or app installation can cause this and does not mean you did anything wrong. Email support with the issue code and approximate time. Do not send installation identifiers or security codes. You can still sign in, restore an existing purchase, or deliberately choose a paid plan; a denied trial request never creates a purchase.
- Apple purchase: use Refresh billing or Restore Purchases in SLATALYST, and manage the plan through Apple's subscription sheet. Use the Apple Account and SLATALYST account associated with the original purchase.
- Website purchase: use Manage subscription to open Stripe's hosted customer portal. Manage each subscription with the provider that billed it.
- TestFlight: include the TestFlight build number in a beta report. TestFlight sandbox subscriptions and the one-time SLATALYST trial are separate.
Privacy and account removal
Read the Privacy Notice for information about saved account data and deletion. Profile and policy review include a Delete account data action. Verified Stripe renewals are stopped before account cleanup completes. Apple subscriptions require separate cancellation with Apple. Pending deletion is not confirmation that cleanup has finished.
Last updated .